Welcome to Style Mode Shop’s FAQ section! We’re here to make your comfort-first fashion experience as effortless as our clothing. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Products
What makes Style Mode Shop clothing special?
Our clothing is designed with comfort-first fashion in mind. From leggings that feel like second skin to swimwear that transitions effortlessly from pool to park, we focus on creating versatile pieces that move with you through every moment of your day.
What product categories do you offer?
We offer a wide range of comfort-focused apparel including:
- Everyday essentials (tops, pants, skirts)
- Fitness wear (leggings, tops, joggers)
- Swimwear for men, women, and kids
- Lifestyle and leisure pieces
- Cover-ups and jumpsuits
How do I choose the right size?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our charts for the best results. If you’re between sizes or need personalized advice, our customer service team is happy to help!
Shipping & Delivery
Where do you ship to?
We ship worldwide to bring our buttery-soft fabrics to comfort-seekers everywhere! Currently, we cannot deliver to some parts of Asia and remote locations. If you’re unsure about delivery to your area, please contact us at [email protected].
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping (orders over $50): 15-25 business days via EMS
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep!
Returns & Exchanges
What is your return policy?
We want you to love your Style Mode pieces as much as we do! You may return unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange. Please note that original shipping fees are non-refundable.
How do I initiate a return?
Simply contact our customer service team at [email protected] with your order number and the items you’d like to return. We’ll guide you through the process and provide a return authorization if applicable.
What if my item arrives damaged or incorrect?
We’re so sorry if this happens! Please contact us immediately at [email protected] with photos of the issue, and we’ll make it right with a replacement or refund.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.
Do I need an account to place an order?
While you can checkout as a guest, creating an account lets you track orders, save favorites, and enjoy faster checkout on future purchases.
Customer Service
How can I contact customer service?
Our friendly team is always happy to help! You can reach us at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is Style Mode Shop located?
Our headquarters is located at 8 Linden Circle, Somerville, US 02143. While we don’t have a physical storefront, we’re proud to serve customers worldwide through our online shop.
Still have questions? We’re here to help make your Style Mode experience as comfortable as our clothing! Reach out anytime at [email protected].
Ready to shop? Explore our best-selling comfort-first fashion today!